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We are looking for an experienced Account Manager to join our Client Services team.

You will be owning, managing and developing clients and proactively adding value to a predefined client base to ensure that Sagittarius’s clients achieve their business aims and objectives.

You will be the main revenue generator and planner within a Pod who also manages, plans and produces marketing campaigns for a set client base, and you will ensure that customer service and customer satisfaction are always top priorities. You will also be required to proactively look for new business opportunities in order to add revenue to your Pod.

our culture

We have created an inspirational environment for our staff, the Ashford (Head) office is open plan and the atmosphere is collaborative, supportive and we have some seriously brilliant techies on the teams. 

The team in London operate from Forge & Co, Shoreditch in a dedicated office which is fully serviced. We have growth planned and there are excellent opportunities to develop your career with us.

It’s a bit loud, pretty relaxed, and collaborative and we are constantly trying new technology and integrating the really good stuff.

We start our day with a “stand-up” as a whole team – sharing successes and offering each other solutions for the day ahead. 

We have strong relationships with our clients and we have regular trips out for pizza, beers in the office on a Friday before logging off and social events (if that’s your thing). Most importantly we invest in our teams skill sets with supported training and certification and we have a commitment to promoting from within and developing you for your future.

Our culture is really important to us and we want the best cultural fit and the best talent to join us. Our teams are positive, enthusiastic, passionate about technology and really comfortable with the internal and external collaboration that is core to our business. A desire to constantly expand your skill set should be equally important to you. 

key responsibilities

  • Owning a predefined client base and being responsible for that client base’s individual and collective spend with Sagittarius and the profitability of that spend through the operation of a client Profit and Loss account
  • Developing and sustaining a deep holistic understanding of the client’s business, using this understanding to drive the client’s marketing agenda by leading the marketing strategy and budget setting for your clients across all marketing channels (Search, Social, Offline, Mobile etc.)
  • Informing and converting client briefs into profitable projects for Sagittarius. Then ensuring all client briefs are understood and handed over to your Pod Project Manager accurately and in a timely fashion. Upon completion, being part of the QA and handover team for a project to a client
  • Engaging Producers or other key members of the Pods in order to deliver competitive, compelling and accurate project proposals in times of suitability to meet the brief, time and costs allocated
  • Constantly looking for cross sell and up sell opportunities from the full range of services provided by Sagittarius as well as looking at introducing emerging channels and technologies through thought leadership
  • Consistently ensuring the customer service levels are high and that Sagittarius is a valued partner to its clients
  • To provide a weekly report for the Managing Director and Senior Management team which clearly highlights current projects, revenue/project pipeline, communications stats and client P&L
  • To find and develop the assigned client base through the introduction of new clients and new revenues
  • Agree studio ‘time based’ quotes for client jobs and prepare them for presentation to the client
  • Lead or assist in client presentations of work and tenders for work as required. Progress client projects through the studio to time schedules as agreed.
  • Monitor and record hours spent on each client project.

personal skills

  • You will have exceptional strong communication skills both written and verbal, able to present confidently to large and small audiences. Utilising technology to professionally present to your clients and potential new clients
  • Good relationship building skills – able to build and maintain credibility, work with integrity and professionalism
  • The ability to work to targets and deadlines and to be able to deliver measurable results. You will have good attention to detail and be able to prioritise and be effective when working to tight deadlines and within budgets
  • You will have the leadership ability to lead and motivate creative and technical teams and be able to communicate confidently with developers ensuring briefs and plans are clearly understood
  • You will understand the value of extremely high standards of customer service and able to build solid and enduring relationships
  • To be highly analytical – able to understand and feedback after analysing large amounts of data
  • To have good literacy and fluency of language for preparing documents, and be able to convey complex messages
  • Be aware of the practical application of technology and return on investment (ROI)
  • You will be self-motivated and able work independently
  • You will be tactful and diplomatic, able to listen and interpret client’s ideas into commercial viable briefs and project plans.

what’s in it for you?

This is an excellent opportunity to join an established and growing organisation that has an active social events program and invests heavily in staff welfare.  The team are dynamic and hardworking and a joy to work with. 

You will have the opportunity to work with talented developers and designers and experience project managers and we will support your personal growth and development and value your ideas and solutions, work and effort.

There is no micromanagement - but there is support, there is loads to do – but there is time to learn and play with new technology.

Our technology evolves and so will yours with us. We are a growing organisation and there are some exciting opportunities lined up.

Please send your CV and a covering letter highlighting any relevant experience or kills you have and your reasons for your interest in this role.  The covering letter is part of the application process and applications without a covering letter will not be processed to the next stage.

location

Shoreditch, London

salary & benefits

£35,000 - £40,000 dependent on experience (plus commission)
25 Days holiday and a benefit package that includes Private Health Care and Dental Cover

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info for recruitment agencies

We currently do not work with recruitment agencies for our vacancies and source our candidates directly. We would prefer not to receive unsolicited emails , CV’s, mail shots or phone call please.

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