Published: 19 August 2019
What makes Sagittarius' offering unique in comparison to other agency models? In my opinion, it is all about the way we work with our clients. At the core of every client relationship are the three pillars of SCRUM: Communication, Transparency and Adaption.
You can change your world by changing your words
Relationship building is vital for all parties in the pursuit of success for any client.
It all starts with the client's vision, and in most cases, this vision is built jointly by the client and us. At Sagittarius, we use the 'Diamond Model' as our primary communication method; cross-connecting key stakeholders from the client to their key counterparts within our agency. Gone are the days of one person becoming a bottleneck for all communication: no more pigeon communication or misconceptions. The right people talk to the right person at the right time.
An extension of this ideology would be our POD system where a dedicated POD (team) looks after one specific client and their holistic, long-term needs. PODs are made up of an Account Manager, Project Manager, a lead Client-Side Developer and Server-Side Developer with members of the team providing input where necessary.
This model gives clients consistency and improves the quality of work delivered across the business.
The currency of good leadership and success is transparency
I believe perspective is everything; if we're able to put ourselves in the shoes of our clients, we are better positioned to get the right answers. During discovery, we conduct primary research and use this, along with our own expert knowledge to integrate with the client's team; as such it's not unusual for us to work in their offices or visa versa.
Furthermore, we understand that this road is best travelled simultaneously - through the use of JIRA, our clients are able to work with us actively, create their vision and road-map in our virtual work-space; further integrating our teams and creating 'one team'.
"The measure of intelligence is the ability to change.” - Albert Einstein
Adaptation is vital for brands in any industry if you want to keep up with your competition.
Clients are involved from day one to ensure that we gather the correct information to adapt our process and deliver a successful project. Their feedback and reviews of our sprint process, where we learn for our mistakes and celebrate our achievements, is what ensures we continue to evolve to suit our client's ever-changing needs.
For me, as a project manager, this process is not just about making my team shine, but more importantly, ensuring that we continue to fulfil our clients' expectations and ultimately help them succeed.
If you'd like to find out how Sagittarius could support your project management requirements, get in touch via email@example.com or give us a call on 0208 070 7820