Kier Humphreys

Head of Customer Experience

Kier Humphreys

Experience matters. More than anything. And if you aren't putting your customer at the heart of everything you do, somebody else will. This is the simple truth that powers the brightest brands on the planet

Kier has worked both agency and client-side, with 13 years experience taking in the full marketing mix and a passion for insight-led business optimisation. His career has seen him working with national and international brands across a variety of sectors, from multinational professional services to tech start-ups.

Away from the office, Kier is either running, watching 'good' shows on Netflix or trying to work out how to be the semi-competent father of a toddler.

featured article

articles from

Kier Humphreys


Content is King v3

Getting started with content analysis

Content analysis aims to understand the actual effectiveness and impact of content produced by a brand. This can be the written word, imagery or video.

29 Mar 2021 - 10 minute read
New Way Old Way

New Year, New You...ser Experience

Head of CX, Kier poses three challenging questions that you need to ask of your Digital Experience

21 Jan 2021 - 5 minute read

2020: the more things change, the more they stay the same

Kier reviews the year that was and looks ahead to how brands can grow in 2021

14 Dec 2020 - 10 minute read

What is an Assisted Conversion?

15 Jan 2018 - 7 minute read