Your customer experience is the sum of many customer interactions. At each touchpoint, you can excite or dismay your users. Sagittarius' CX service ensures you have an experience that delivers for your customer and your business.
CX revolves around customer perception. How they feel during a first site visit, the purchase process, or even when returning a purchased item. Brands need to fully understand the thoughts and feelings of customers at every stage of their journey. With this insight, you can drive repeat business and create an experience that will delight new customers.
Contact an expert to find out how we can assess your existing experience, and deliver optimisations that can be transformative for your business. Our teams will put in place a best-in-class voice of customer collection programme and our approach enables 24/7 experience monitoring to ensures every customer interaction delivers insight and improvement.
36% YoY sales growth for expert skincare brand Eau Thermale Avène, despite reported category decline.
A fully optimised, multi-channel digital roll out delivers exceptional results
Seamless site migration to a fully optimised, modern website leads to exceptional results
multi-site migration & brand strategy
win with us.
We exist to make your business thrive and our greatest reward is our returning clients. Our focus is and always will be on our clients and not on industry awards and accreditations, which could account for why we’ve won so many of them…