Digital Marketing - the key to winning the first UK digital election.

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The press are calling it the first ‘digital election’, where battles will be won and lost through digital marketing channels, writes Nick Towers of Sagittarius Digital.

It certainly proved an effective strategy for Barack Obama during last year’s race for the White House. Obama’s tactical use of email, mobile SMS and social networking websites put him head and shoulders above his rivals, while candidates who ignored digital marketing did so at their peril.

In the UK the main political parties are already following suit, with mixed results. On the one hand, David Cameron’s Twittering is gathering momentum and the use of Twitter and social networking sites, such as Facebook, has engaged a much younger, tech-savvy audience. On the other, one Scottish Labour candidate has been shunned by the Labour Party following allegedly offensive Tweets.

So how will politicians make the most of digital marketing? Both major parties are using email as a way at maintaining constant dialogue with supporters. The Conservatives are reported to have bought over 1,500 key phrases for Google AdWords advertising. Meanwhile, one BBC reporter has posted evidence of a search for ‘David Cameron’ returning an advert from the Labour Party, titled ‘The Tory risk to Britain’. So search marketing, as it is for most brands, is proving to be a key area of engagement.

In the US, one of Obama’s strategies was to ensure that the right message was delivered at the right time, through the right digital channel. His use of mobile ensured that he could communicate with his database of over one million mobile numbers right up to the moment they walked into the voting booths. Here in the UK, evidence suggests that while digital offers new and exciting ways to communicate, the messages are still the same and this could be costly, figuratively and literally.

Facebook, which for the first time overtook Google as the most visited site in the US for the week of 13 March 2010, has already been identified as a key channel for engaging a younger audience. Democracy UK has posted an app for downloading voter registration forms and is following this up with a Facebook ad campaign, targeting every 18- to 24-year-old in the UK.

Other research has shown that up to half of those aged 18 to 25 have become more interested in the election as a result of online political activity. This change in voter demographics could have serious implications and perhaps the resurrection of ‘Cool Britannia’ – a younger, more connected brand of politics and politicking.

With leading online competitive intelligence service HitWise UK reporting that the 2010 Budget saw voters significantly responding through financial and business related websites, the message to the parties is clear: the Internet will be a voice of the people.

Labour’s new media organiser, Kerry McCarthy (aka ‘Twitter Tsar’), has already acknowledged the power of the Web in allowing the public to carry the campaign of the party, relying on a stable community of online supporters to Tweet the party line and create their own viral campaigns.

So what can the parties try next...

Better mobile communications – with voters signing up for emails, only the Tories have asked for a mobile number to receive free text alerts. Mobile communications proved very successful in the US Presidential race as they can really add another dimension to a message through geography, timing and proximity.

Encourage more viral – the Tories have been the butt of many a digital viral with the series of ‘airbrushed’ David Cameron posters. The other parties need to learn from this low-cost Labour campaign and get the public to take up the political charge, virally.

Integrated campaigns – at the moment most digital activities are seemingly fractious. Better links from offline to online and across digital channels would increase longer-term engagement. This could include best use of digital TV’s ‘red button’ and Bluetooth broadcasting around key outdoor media sites.

And beyond social networks? Well, the parties could try Google Calendar to keep supporters up to date with key events. These can be made public and seamlessly integrate with users’ mobile and computer calendars.

They could also focus on adding value to the user for better long-term engagement. You could argue that the parties have already used many of the new channels but they’re still pumping out the same old campaign messages. For example, the iPhone App from the Tories is just another party line distribution message. Interesting, but not necessarily engaging. A better idea might be to use augmented reality and/or gaming mechanics to create something interactive and fun.

The very real threat of a hung parliament will undoubtedly add to the pressure to find new voters and political converts. Whatever the political parties do to win our support, one thing is certain: as a voting population we’ve never had it so good in terms of being able to openly discuss the issues of the day. The party that listens effectively is likely to be the one we see celebrating come May 6.

Nick Towers is Director of Digital at Folkestone-based Sagittarius Digital, part of Sagittarius Marketing.

Whatever your business, be it a regional or global brand, the content you produce plays a vital role in your success. You know that… hence you’re reading this.

A well formulated and executed content strategy not only drives more traffic, at the core, it defines what your business is and helps build a strong connection between you and your audiences.

So let's quickly look at why developing a coherent content strategy is important and how setting clear goals and understanding your audience will elevate your online performance. 

What is a Content Strategy?

It's basic right? Content is at the core of how you define the way your business presents itself and an effective strategy should look to ensure that tone of voice, messaging and the core values are surfaced across all channels, from service or product pages on your website, to blog posts, through social media updates blah blah blah.

But let's keep it simple - your content strategy should be a clear roadmap that connects your marketing activities to your business goals. Align to your customer’s wants and needs and engage them at every interaction point and boom, you're in business. 

Who are my Audience?

You likely start all your projects with this chalked on the wall because your business knows “exactly” who its customers are right? Sounds obvious but we often find its not been done forensically enough (not based on data), is too old (more than 12 months ago - forget it) or its a spin off from some brand work that was legitimately aspirational but doesn’t face the reality of who you your business is actually engaging today.

So start (or circle back) with audience research, building out those personas to understand their ambitions, their lifestyle, their pain points or concerns, and crucially their wants and needs - in your context. 

Do I need to tailor content?

As part of your research find out where your audiences spend their time online and how they interact with content: Some may spend time thoroughly researching a product or service, whereas other audiences may want their content to be quick, snappy or easily digestible in the form of a video, infographic or short blog posts.

 

Ultimately, the key is to produce a strategy that creates the type of content your customers want to see:

  • What are the problems that your product or service will help them solve?

  • Who are they most influenced by?

  • What voices influence their behaviour?

  • What type of content do they consume?

  • Where do they consume content and engage with brands?

Different Content, Different Objectives

 All content is not born equal: When producing your strategy, it is important that the objectives for each individual piece are defined, that these fulfil your marketing objectives and tie to the overarching goals for your business.

There are various content frameworks that exist to aid content development in this way, but one that is popular and effective is Google’s hero, hub and hygiene method: It provides a framework on developing content to achieve different goals and gives guidance on the effort needed to create each type of content.

Hero Content

Hero content is essentially campaign content, it is big splash ideas designed to appeal to a large audience with the aim of telling your brand’s story at scale. 

Ways of measuring hero include the amount of PR mentions or links from authoritative domains plus social interactions and mentions of your brand across all channels. 

Considering the scale of hero campaigns, this content is not regularly produced and is reserved for peak promotional times where it’s important for a business to stand out from their competitors.

Hub Content

Hub content is the stuff that keeps your audience engaged, it expands on the themes of product or service level content, educates users and helps create a connection between themselves and your brand.

Hygiene Content

Hygiene content is the bread and butter of any website, it is the BAU content for products and services, it is SEO focused and targets important keywords at a product, service or guide level.

How do I manage all this?

Content development is only one part of the ongoing work needed when working with an effective content strategy. We call it “feeding the beast” because it really is the fuel in your brand vehicle and once you start you really can’t stop (if it’s delivering results) but that’s where performance measurement comes in.

Your greatest gift in managing the outputs from your hero/hub/hygiene style efforts is to understand If your content is working. To truly deliver results your business must first understand the objectives and goals of each piece of content to effectively measure its success. That as a guiding light from day 1 will let you slow down, speed up, stop or start new content briefs and projects.

Remember - content strategies are not set in stone. They are living breathing things and should adapt and pivot as insights become available and your brand naturally evolves.

If ever you want to chat content and explore new initiatives we’re always here to help.

want to speak to one of our experts?

 
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Sagittarius
sag-author100x100

Sagittarius

13 Apr 2010 - 7 minute read
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