Building giant Knauf appoint Sagittarius to reconstruct website.

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Building giant Knauf has appointed leading Sitecore development agency Sagittarius to redesign and reconstruct their website with a new focus on user personalisation.

Knauf is a multinational, family-owned company producing building materials and construction systems who have recently invested in the most advanced manufacturing technology.

With personalised journey at the heart of the project, Knauf have identified that their audience groups range from decision makers and influencers such as architects, all the way through the trade chain to the builders and installers themselves.

Sagittarius will be developing not only a beautiful website but also one that harness’s Sitecore context marketing and personalisation features, serving different content to different users to enhance the user experience and increase engagement and smooth the path to purchase.

“Sagittarius are delighted to be working with Knauf on the development and redesign on their website. We are confident our work will result in an improved customer experience and a streamlined user journey - enabling Knauf to effectively cater to their various target audience segments, whilst improving the availability and presentation of product and service information.” Natalie Waite, Digital Account Manager, Sagittarius.

"Knauf UK is excited to be working with Sagittarius on the build of our new website, after a competitive agency selection process. We are working with Sagittarius to refocus how we communicate with our customers via our website, using their wealth of Sitecore knowledge and experience to help us become industry leaders in this space." Amrik Sanghera, Marketing Campaigns Manager, Knauf UK

Going forward, Knauf will also be focusing on improving customer service and will be utilising the website to provide more information and encourage self-service, enabling the client services team to give an enhanced offer.

Check back for further updates on this project soon!

This article was originally published via The Drum on 20th April 2017.

Today award-winning digital experience agency Sagittarius is proud to have been certified to ISO 27001 Information Security Management systems standard by business improvement company, BSI.

Leading brands demand first-class information security from their agency partners and the only real proof of this is achieving the ISO / IEC 27001 Certification. If you’re in sectors such as Financial Services, Healthcare, or even working with Government and Third Sector you’ll know that regulation and compliance are essential throughout your supply chain and that the top priority is guarding information and data.

Nick Towers, Co-Founder and Chief Executive Officer at Sagittarius said “We wanted to ensure that brands can come to us in the knowledge that we take data security, data protection and privacy very seriously. Our mantra is ‘remarkable’ and this applies to not just what we do but how we do it and ISO 27001 is an internationally recognised best practice framework for this. To achieve this in six months’ pay testimony to the hard work and commitment to security and privacy that prevails at Sagittarius and I’m very proud of the whole team who have made it their mission to exceed the high standards needed.”

Sagittarius wanted to meet the very highest standard and so decided to work with BSI whose mission is to ‘share knowledge, innovation and best practice to help people and organizations make excellence a habit’. 
Achieving ISO 27001 certification clearly demonstrates that the Information Security Management System at Sagittarius meets international best practice and demonstrates to our customers and partners that we handle information securely throughout the business. 

The agency accepted that by embracing the implementation process they were actively encouraging their team to delve into internal processes and rather than accepting these as ‘the norm’, firstly making sure they were all documented sufficiently. Then as part of that process, they challenged and questioned each process to pressure test validity and innovate and improve where necessary.  BSI then rigorously audited Sagittarius’ policies, processes, and approach to data security. Through the audit stages, BSI shared opportunities for improvement and have helped refine the Sagittarius InfoSec roadmap. 

Data is the most valuable asset any business can have and to achieve peak performance through a truly connected strategy and digital experience it’s imperative that data and information is shared with the agency partner. Trust plays a pivotal role and assurances of confidentiality can only be achieved through an ISO 27001 accredited organisation.
Initiatives like the GDPR have raised the bar on compliance and the associated fines for having gaps in governance leading to breaches are significant. At Sagittarius we operate a single source of truth using tools and systems such as Confluence and Jira to provide documentation quickly and accurately and this was complimented by the auditors. 

Nick goes on to say “We are delighted to create even more value for our clients and prioritise the things that matter to them and their customers. This ISO 27001 certification bolsters our class leading NPS score of 85 adding deeper quality to our services. It sets us apart from other agencies when brands are looking for a partner with deeper credentials. We wanted to take the next step and ensure that Information Security became baked into everyday processes and the way we function as a business. We set an ambitious timeline of achieving the ISO 27001 certification and to meet the highest possible standards through independent auditing and we’ve nailed it. We pride ourselves on ensuring the data of our clients, team and partners are handled in the most responsible manner.”

Gigi Robinson, Regional Product Manager – Information Security & Business Continuity, said: "Protecting information is becoming increasingly difficult for organizations. Achieving ISO 27001 demonstrates Sagittarius' commitment and proactive approach in ensuring their information management processes are robust, secure and resilient for the future. We are thrilled to have supported Sagittarius in achieving this certification which demonstrates to customers and suppliers an ability to handle information securely."

Additional Notes
ISO 27001 is an internationally recognized best practice framework for an information security management system (ISMS). Sagittarius has designed a set of adequate and proportionate security controls within the ISMS to help protect our internal and our clients’ information against cyber-attacks. We have used the EU General Data Protection Regulation (GDPR) and the NIS Regulation as part of our framework.  

 

 
Thumbnail-Naomi-Harper
Naomi Harper
Head of Marketing & Communications
Naomi is the agency's Head of Marketing & Communications with a strong background in Public Relations, events, Marketing and Brand campaigns.

Naomi joined Sagittarius in January 2021 to deliver exceptional external brand experiences, engaging internal communications and to assist with the driving of sales and the developing of relationships with key strategic suppliers.
 

Thumbnail-Naomi-Harper

Naomi Harper

20 Apr 2017 - 5 minute read
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