Delivering Transformational Digital Experience at 2020 UK DX Awards.

UKDX_PR_2020

With customer experience and ROI at the heart of all of the agencies digital transformation projects, we were this week delighted to receive the news that our work with leading fencing client Jacksons Fencing has been shortlisted at the 2020 UK Digital Experience Awards within the Best Website Category.

Established in 1947, Jacksons Fencing is a leading manufacturer of metal and wooden garden fencing, gates and accessories. Sagittarius has worked with Jacksons for over 15 years during which we have collaborated to ensure the primary ecommerce site (www.jacksons-fencing.co.uk) is a dominant 'page one' force in the fencing and garden products sector.

Sagittarius works hand in hand with Jacksons Fencing delivering digital strategy and customer experience optimisation to support the annual growth of their ecommerce fencing business with 2019 seeing another successful leap forward in this strategic partnership, with the introduction of a business transformation retainer that delivered exceptional results.

Working hard to reduce the friction at all points in an ecommerce process, Nick Bishenden of Jacksons explains how the Fence Builder app, developed by Sagittarius results in 91% higher basket values with a 17% higher basket conversion rate compared to other visits to the site.

Nick Bishenden, Senior Marketing Manager of Jacksons Fencing commented “Sagittarius understands how our business operates and has allowed us to drive sales through its digital expertise. Investing in the BTR saw a significant increase in our marketing spend, however, we’ve been exceptionally pleased with the performance and the results clearly demonstrated to all stakeholders to see. As a client we are confident in the breadth and depth of expertise that the Sagittarius team provide, it’s quite unique, and can be evidenced by our ecommerce website performance. Our ongoing relationship with Sagittarius works in a way that makes life so simple for us”

We are very excited to be recognised as a leader in delivering digital transformation projects that covert and drive ROI for our clients! To view the 2020 shortlist, visit https://d-x-a.co.uk/finalists-announced

Today award-winning digital experience agency Sagittarius is proud to have been certified to ISO 27001 Information Security Management systems standard by business improvement company, BSI.

Leading brands demand first-class information security from their agency partners and the only real proof of this is achieving the ISO / IEC 27001 Certification. If you’re in sectors such as Financial Services, Healthcare, or even working with Government and Third Sector you’ll know that regulation and compliance are essential throughout your supply chain and that the top priority is guarding information and data.

Nick Towers, Co-Founder and Chief Executive Officer at Sagittarius said “We wanted to ensure that brands can come to us in the knowledge that we take data security, data protection and privacy very seriously. Our mantra is ‘remarkable’ and this applies to not just what we do but how we do it and ISO 27001 is an internationally recognised best practice framework for this. To achieve this in six months’ pay testimony to the hard work and commitment to security and privacy that prevails at Sagittarius and I’m very proud of the whole team who have made it their mission to exceed the high standards needed.”

Sagittarius wanted to meet the very highest standard and so decided to work with BSI whose mission is to ‘share knowledge, innovation and best practice to help people and organizations make excellence a habit’. 
Achieving ISO 27001 certification clearly demonstrates that the Information Security Management System at Sagittarius meets international best practice and demonstrates to our customers and partners that we handle information securely throughout the business. 

The agency accepted that by embracing the implementation process they were actively encouraging their team to delve into internal processes and rather than accepting these as ‘the norm’, firstly making sure they were all documented sufficiently. Then as part of that process, they challenged and questioned each process to pressure test validity and innovate and improve where necessary.  BSI then rigorously audited Sagittarius’ policies, processes, and approach to data security. Through the audit stages, BSI shared opportunities for improvement and have helped refine the Sagittarius InfoSec roadmap. 

Data is the most valuable asset any business can have and to achieve peak performance through a truly connected strategy and digital experience it’s imperative that data and information is shared with the agency partner. Trust plays a pivotal role and assurances of confidentiality can only be achieved through an ISO 27001 accredited organisation.
Initiatives like the GDPR have raised the bar on compliance and the associated fines for having gaps in governance leading to breaches are significant. At Sagittarius we operate a single source of truth using tools and systems such as Confluence and Jira to provide documentation quickly and accurately and this was complimented by the auditors. 

Nick goes on to say “We are delighted to create even more value for our clients and prioritise the things that matter to them and their customers. This ISO 27001 certification bolsters our class leading NPS score of 85 adding deeper quality to our services. It sets us apart from other agencies when brands are looking for a partner with deeper credentials. We wanted to take the next step and ensure that Information Security became baked into everyday processes and the way we function as a business. We set an ambitious timeline of achieving the ISO 27001 certification and to meet the highest possible standards through independent auditing and we’ve nailed it. We pride ourselves on ensuring the data of our clients, team and partners are handled in the most responsible manner.”

Gigi Robinson, Regional Product Manager – Information Security & Business Continuity, said: "Protecting information is becoming increasingly difficult for organizations. Achieving ISO 27001 demonstrates Sagittarius' commitment and proactive approach in ensuring their information management processes are robust, secure and resilient for the future. We are thrilled to have supported Sagittarius in achieving this certification which demonstrates to customers and suppliers an ability to handle information securely."

Additional Notes
ISO 27001 is an internationally recognized best practice framework for an information security management system (ISMS). Sagittarius has designed a set of adequate and proportionate security controls within the ISMS to help protect our internal and our clients’ information against cyber-attacks. We have used the EU General Data Protection Regulation (GDPR) and the NIS Regulation as part of our framework.  

 

 
Thumbnail-Naomi-Harper
Naomi Harper
Head of Marketing & Communications
Naomi is the agency's Head of Marketing & Communications with a strong background in Public Relations, events, Marketing and Brand campaigns.

Naomi joined Sagittarius in January 2021 to deliver exceptional external brand experiences, engaging internal communications and to assist with the driving of sales and the developing of relationships with key strategic suppliers.
 

Thumbnail-Naomi-Harper

Naomi Harper

06 Jul 2020 - 2 minute read
share this

stay in the know, stay ahead.

Get the latest from the agency, including news, events and expert content.
find out what we can do for you
read some of our case studies