Jacksons Fencing Optimises Agency Relationship with 3 Year BTR Agreement.

JacksonsFencing_BTRs

Jacksons Fencing is a family run business, established in 1947. They deliver high-quality fencing for homes and gardens via their residential focused website and quality security fencing and gates via their commercial site.

As one of the agency’s longest-standing clients, we have been working with Jacksons for more than 14 years, nurturing their online offering with development, SEO and PPC services and in 2017 we were tasked with migrating their legacy, bespoke built website (delivered by us on an internally built CMS) to Sitecore 8.2 with a Ucommerce integration.

In late 2018, Jacksons took the ultimate leap with Sagittarius and signed a three-year Business Transformation Retainer (BTR) agreement, which kicked off in Jan 2019. The retainer provides them with a dedicated full-time development team, plus CRO, SEO and PPC experts as well as an Account Manager and Project Manager wrap around.

The BTR delivers consistent and iterative improvements to the Jacksons website in a highly efficient and agile manner, coupled with the insights provided by CRO we are able to deliver a continuously improved customer experience whilst our in-house Sitecore experts are on-hand to consult on and devise an ongoing personalisation strategy that further enhances this experience.

Since embarking with the new BTR relationship, Jacksons are already seeing the benefits from this new way of working with recent activity resulting in the highest web revenue since the inception of their e-commerce offering!!

Nick Bishenden, Marketing Manager, at Jacksons Fencing commented: “Since we made the jump to the BTR we have seen a really positive impact to the outputs delivered by Sagittarius and the stats support that. As a client we are confident in the breadth and depth of expertise that the Sagittarius team provide, it’s quite unique. Our ongoing relationship with Sagittarius works in a way that makes life so simple for us, our comms are straight to the point and gets it done.

Nick Towers, Managing Director, at Sagittarius also commented: “We are delighted that our long-term client and advocate of our agency has taken the plunge with a 3-year commitment. We consider ourselves an extension of Jackson’s team so this commitment is a real testament to the strength of our relationship. Not only do we love working with Jackson’s, but we are dedicated to delivering quality and working closely and collaboratively to see ongoing, great results. The combined skillsets of PPC, SEO, CRO & Development means we can leverage the efforts of each work stream and the results to date have been fantastic!

Want to learn more about how our Business Transformation Retainers can drive your marketing and digital ROI? Get in touch today for a no-obligation phone call with one of our experts on 0208 070 7820 or drop us an email at hello@sagittarius.agency

Today award-winning digital experience agency Sagittarius is proud to have been certified to ISO 27001 Information Security Management systems standard by business improvement company, BSI.

Leading brands demand first-class information security from their agency partners and the only real proof of this is achieving the ISO / IEC 27001 Certification. If you’re in sectors such as Financial Services, Healthcare, or even working with Government and Third Sector you’ll know that regulation and compliance are essential throughout your supply chain and that the top priority is guarding information and data.

Nick Towers, Co-Founder and Chief Executive Officer at Sagittarius said “We wanted to ensure that brands can come to us in the knowledge that we take data security, data protection and privacy very seriously. Our mantra is ‘remarkable’ and this applies to not just what we do but how we do it and ISO 27001 is an internationally recognised best practice framework for this. To achieve this in six months’ pay testimony to the hard work and commitment to security and privacy that prevails at Sagittarius and I’m very proud of the whole team who have made it their mission to exceed the high standards needed.”

Sagittarius wanted to meet the very highest standard and so decided to work with BSI whose mission is to ‘share knowledge, innovation and best practice to help people and organizations make excellence a habit’. 
Achieving ISO 27001 certification clearly demonstrates that the Information Security Management System at Sagittarius meets international best practice and demonstrates to our customers and partners that we handle information securely throughout the business. 

The agency accepted that by embracing the implementation process they were actively encouraging their team to delve into internal processes and rather than accepting these as ‘the norm’, firstly making sure they were all documented sufficiently. Then as part of that process, they challenged and questioned each process to pressure test validity and innovate and improve where necessary.  BSI then rigorously audited Sagittarius’ policies, processes, and approach to data security. Through the audit stages, BSI shared opportunities for improvement and have helped refine the Sagittarius InfoSec roadmap. 

Data is the most valuable asset any business can have and to achieve peak performance through a truly connected strategy and digital experience it’s imperative that data and information is shared with the agency partner. Trust plays a pivotal role and assurances of confidentiality can only be achieved through an ISO 27001 accredited organisation.
Initiatives like the GDPR have raised the bar on compliance and the associated fines for having gaps in governance leading to breaches are significant. At Sagittarius we operate a single source of truth using tools and systems such as Confluence and Jira to provide documentation quickly and accurately and this was complimented by the auditors. 

Nick goes on to say “We are delighted to create even more value for our clients and prioritise the things that matter to them and their customers. This ISO 27001 certification bolsters our class leading NPS score of 85 adding deeper quality to our services. It sets us apart from other agencies when brands are looking for a partner with deeper credentials. We wanted to take the next step and ensure that Information Security became baked into everyday processes and the way we function as a business. We set an ambitious timeline of achieving the ISO 27001 certification and to meet the highest possible standards through independent auditing and we’ve nailed it. We pride ourselves on ensuring the data of our clients, team and partners are handled in the most responsible manner.”

Gigi Robinson, Regional Product Manager – Information Security & Business Continuity, said: "Protecting information is becoming increasingly difficult for organizations. Achieving ISO 27001 demonstrates Sagittarius' commitment and proactive approach in ensuring their information management processes are robust, secure and resilient for the future. We are thrilled to have supported Sagittarius in achieving this certification which demonstrates to customers and suppliers an ability to handle information securely."

Additional Notes
ISO 27001 is an internationally recognized best practice framework for an information security management system (ISMS). Sagittarius has designed a set of adequate and proportionate security controls within the ISMS to help protect our internal and our clients’ information against cyber-attacks. We have used the EU General Data Protection Regulation (GDPR) and the NIS Regulation as part of our framework.  

 

 
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Naomi Harper
Head of Marketing & Communications
Naomi is the agency's Head of Marketing & Communications with a strong background in Public Relations, events, Marketing and Brand campaigns.

Naomi joined Sagittarius in January 2021 to deliver exceptional external brand experiences, engaging internal communications and to assist with the driving of sales and the developing of relationships with key strategic suppliers.
 

Thumbnail-Naomi-Harper

Naomi Harper

15 May 2019 - 5 minute read
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