Luxury Flooring Manufacturer Karndean: Journey to Business Transformation.


Karndean Designflooring are global leaders in flooring design with operations in the USA, UK, Australia and New Zealand, their ambition drives them to use the latest technology to create digital experiences that give them a competitive advantage globally.

In the past Karndean had suffered from an unstable platform, with regular downtime and outages as a result of utilising an older version of Sitecore. This also meant they were unable to utilise core modules of the Sitecore platform, such as ExM.

Sagittarius were first appointed by Karndean in 2017 to support their investment in the Sitecore platform. Since then our relationship has continued to evolve.

At the start of 2018, we worked with Karndean to understand how as an agency we could better support their technical and marketing requirements, highlighting the benefits of our Business Transformation Team retainer (BTR). By working together with Karndean, we now provide a dedicated team of people who consistently provide a range of digital services, including:

  • Project Management
  • UX Support
  • Design Support
  • Developer Services (Sitecore Certified Server Side & Client Side Developers)
  • Quality Assurance Testers including Automated Testing Services
  • CI CD (Continuous Integration and Delivery to ensure smooth deployments)

After a very successful first 12 months, we are thrilled to confirm that Karndean has signed up for another year with the Sagittarius team where we will be on hand to support major new development projects. Following the levels of success seen with the transformation team, Karndean have also increased levels of PM and QA time to ensure only the highest quality work gets deployed to live sales environments.

Things are looking up for Karndean and by harnessing the development power our BTR has brought, it has allowed them to put their marketers back in the driving seat; making more informed decisions and driving ROI from the Sitecore platform.

Andy Parton, Digital Services Manager at Karndean commented: “Sagittarius has done a great job improving our site stability and tackling long-term issues on our system. We’re now looking forward to working on new development projects to further improve the user experience on our websites.”

Nick Towers, Managing Director at Sagittarius added: "After a fantastic first year with Karndean, the UK's leading luxury flooring brand, we are really excited about the next stage as we further enable them to get more from their Sitecore eCommerce platform; using the latest in techniques in personalisation and digital experience to further enrich and add value to the Karndean customer relationship"

If you would like to learn more about our Business Transformation Retainers please get in touch via, alternatively you can give us a call on 0208 070 7820.

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Tracy-Ann Lee
Marketing Manager
Tracy-Ann is the agency’s Marketing Manager with a strong background in Marketing and Brand campaigns, Event Management and Business Development. Tracy-Ann joined Sagittarius in June 2021 to deliver exceptional external brand experiences, engaging communications and driving the development of relationships with key strategic partners across the UK, Middle East and United States.

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Tracy-Ann Lee

24 Jun 2019 - 5 minute read
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