Sagittarius Crowned UK Digital Experience Award Winners 2016.

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Sagittarius has won an award for the best Hospitality, Leisure, Food and Drinks Website at the 3rd UK Digital Experience Awards 2016 held on Friday 2nd December at Park Plaza Riverbank in London.

Created to recognise and celebrate the delivery of exceptional digital customer experiences, the awards event is a vehicle for sharing best practice, and promoting continuous improvement, learning and personal development. The awards are proud to have Customer Experience Magazine as media partner.

Journey Latin America are one of the UK’s leading luxury tour operators and Sagittarius, one of the UK leading specialists in Digital User Experience in the Travel sector were chosen to help them redesign their website and look at the full digital engagement strategy.

Sagittarius were tasked with creating a new website for Journey Latin America (JLA) that more thoroughly represented the brand, was a more engaging customer experience and increased levels of enquiry, sales and customer service.

This 2 minute video explains some of the project highlights: https://www.youtube.com/watch?v=jEY2-6XJBHY

The winners of the awards were selected by a panel of independent judges, made up of customer and financial professionals. The finalists made their presentations to the judges in the morning, and the winners were announced over a celebratory lunch in the afternoon.

Paul Stephen, CEO at Sagittarius commented, “Winning this award and being recognised for digital user experience further cements our reputation as the UK’s leading digital agency in this area. Our core business aim is to provide clients with solutions that not only provide ROI, but also deliver great user experience. Both Journey Latin America and ourselves are very pleased to be recognised for this award!”

Congratulating the winners, Lindsay Hunter, Event Manager for Awards International, said: “We are truly inspired by all the best practice showcased at the UK Digital Experience Awards. We have seen many outstanding examples from companies who are doing truly amazing things in digital customer experience and as a result have reaped the benefits in terms of business growth, customer and employee engagement. Today gave us the opportunity to acknowledge those companies and celebrate with both the finalists and the winners.”

Congratulations to all of this years winners and finalists

Today award-winning digital experience agency Sagittarius is proud to have been certified to ISO 27001 Information Security Management systems standard by business improvement company, BSI.

Leading brands demand first-class information security from their agency partners and the only real proof of this is achieving the ISO / IEC 27001 Certification. If you’re in sectors such as Financial Services, Healthcare, or even working with Government and Third Sector you’ll know that regulation and compliance are essential throughout your supply chain and that the top priority is guarding information and data.

Nick Towers, Co-Founder and Chief Executive Officer at Sagittarius said “We wanted to ensure that brands can come to us in the knowledge that we take data security, data protection and privacy very seriously. Our mantra is ‘remarkable’ and this applies to not just what we do but how we do it and ISO 27001 is an internationally recognised best practice framework for this. To achieve this in six months’ pay testimony to the hard work and commitment to security and privacy that prevails at Sagittarius and I’m very proud of the whole team who have made it their mission to exceed the high standards needed.”

Sagittarius wanted to meet the very highest standard and so decided to work with BSI whose mission is to ‘share knowledge, innovation and best practice to help people and organizations make excellence a habit’. 
Achieving ISO 27001 certification clearly demonstrates that the Information Security Management System at Sagittarius meets international best practice and demonstrates to our customers and partners that we handle information securely throughout the business. 

The agency accepted that by embracing the implementation process they were actively encouraging their team to delve into internal processes and rather than accepting these as ‘the norm’, firstly making sure they were all documented sufficiently. Then as part of that process, they challenged and questioned each process to pressure test validity and innovate and improve where necessary.  BSI then rigorously audited Sagittarius’ policies, processes, and approach to data security. Through the audit stages, BSI shared opportunities for improvement and have helped refine the Sagittarius InfoSec roadmap. 

Data is the most valuable asset any business can have and to achieve peak performance through a truly connected strategy and digital experience it’s imperative that data and information is shared with the agency partner. Trust plays a pivotal role and assurances of confidentiality can only be achieved through an ISO 27001 accredited organisation.
Initiatives like the GDPR have raised the bar on compliance and the associated fines for having gaps in governance leading to breaches are significant. At Sagittarius we operate a single source of truth using tools and systems such as Confluence and Jira to provide documentation quickly and accurately and this was complimented by the auditors. 

Nick goes on to say “We are delighted to create even more value for our clients and prioritise the things that matter to them and their customers. This ISO 27001 certification bolsters our class leading NPS score of 85 adding deeper quality to our services. It sets us apart from other agencies when brands are looking for a partner with deeper credentials. We wanted to take the next step and ensure that Information Security became baked into everyday processes and the way we function as a business. We set an ambitious timeline of achieving the ISO 27001 certification and to meet the highest possible standards through independent auditing and we’ve nailed it. We pride ourselves on ensuring the data of our clients, team and partners are handled in the most responsible manner.”

Gigi Robinson, Regional Product Manager – Information Security & Business Continuity, said: "Protecting information is becoming increasingly difficult for organizations. Achieving ISO 27001 demonstrates Sagittarius' commitment and proactive approach in ensuring their information management processes are robust, secure and resilient for the future. We are thrilled to have supported Sagittarius in achieving this certification which demonstrates to customers and suppliers an ability to handle information securely."

Additional Notes
ISO 27001 is an internationally recognized best practice framework for an information security management system (ISMS). Sagittarius has designed a set of adequate and proportionate security controls within the ISMS to help protect our internal and our clients’ information against cyber-attacks. We have used the EU General Data Protection Regulation (GDPR) and the NIS Regulation as part of our framework.  

 

 
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Naomi Harper
Head of Marketing & Communications
Naomi is the agency's Head of Marketing & Communications with a strong background in Public Relations, events, Marketing and Brand campaigns.

Naomi joined Sagittarius in January 2021 to deliver exceptional external brand experiences, engaging internal communications and to assist with the driving of sales and the developing of relationships with key strategic suppliers.
 

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Naomi Harper

06 Dec 2016 - 4 minute read
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