Sagittarius Supports Charitable Trust Re-Boot for Baxi UK.


Earlier this year, client Baxi Heating approached us with a request to support a charitable cause and help them redesign a section of their website which is dedicated to making a difference in local communities - and as part of our commitment to social responsibility, Sagittarius supported this project free of charge.

Baxi Heating UK is part of the Netherlands based BDR Thermea Group, specialising in commercial and domestic heating and hot water solutions.

The Charitable Trust is an initiative that was launched by Baxi in August 2017 established to support local charity organisations with funds collected from a range of sponsored events and fundraising activities!

Baxi wanted to dramatically reduce time utilised on admin management, streamline the user experience within the charitable trust section of the website.

As part of this initiative we’ve redesigned the Charitable Trust page, giving greater definition to the different content areas within the page, visitors are clearly taken through what the trust is, what it’s for and how it works finishing with a carousel of case studies. The user is then directed to a form which allows them to apply for funding using a form that can be completed in real-time without the need to leave the webpage.

“It was great to be able to support the Baxi Charitable Trust and revamp the section of the site and application form. We have a great relationship with Baxi and when they asked if we could support with our time and expertise to improve the user experience and relaunch the Charitable Trust online presence, how could we say no! It’s great to be able to give something back and the team at Sagittarius were happy to be involved in this free of charge project. I look forward to hearing how the changes have benefited the Trust.” Joint CEO at Sagittarius, Nick Towers.

“Sagittarius has successfully bought the Baxi Charitable Trust into the 21st century! I think it gives the Trust a more professional and sleek look; the old form was out-dated and involved a lot of work for both the user and the team at Baxi. Now the team can take the data and use it instantly for what they need to do!” - Maureen Tallis from Baxi Heating UK

Today award-winning digital experience agency Sagittarius is proud to have been certified to ISO 27001 Information Security Management systems standard by business improvement company, BSI.

Leading brands demand first-class information security from their agency partners and the only real proof of this is achieving the ISO / IEC 27001 Certification. If you’re in sectors such as Financial Services, Healthcare, or even working with Government and Third Sector you’ll know that regulation and compliance are essential throughout your supply chain and that the top priority is guarding information and data.

Nick Towers, Co-Founder and Chief Executive Officer at Sagittarius said “We wanted to ensure that brands can come to us in the knowledge that we take data security, data protection and privacy very seriously. Our mantra is ‘remarkable’ and this applies to not just what we do but how we do it and ISO 27001 is an internationally recognised best practice framework for this. To achieve this in six months’ pay testimony to the hard work and commitment to security and privacy that prevails at Sagittarius and I’m very proud of the whole team who have made it their mission to exceed the high standards needed.”

Sagittarius wanted to meet the very highest standard and so decided to work with BSI whose mission is to ‘share knowledge, innovation and best practice to help people and organizations make excellence a habit’. 
Achieving ISO 27001 certification clearly demonstrates that the Information Security Management System at Sagittarius meets international best practice and demonstrates to our customers and partners that we handle information securely throughout the business. 

The agency accepted that by embracing the implementation process they were actively encouraging their team to delve into internal processes and rather than accepting these as ‘the norm’, firstly making sure they were all documented sufficiently. Then as part of that process, they challenged and questioned each process to pressure test validity and innovate and improve where necessary.  BSI then rigorously audited Sagittarius’ policies, processes, and approach to data security. Through the audit stages, BSI shared opportunities for improvement and have helped refine the Sagittarius InfoSec roadmap. 

Data is the most valuable asset any business can have and to achieve peak performance through a truly connected strategy and digital experience it’s imperative that data and information is shared with the agency partner. Trust plays a pivotal role and assurances of confidentiality can only be achieved through an ISO 27001 accredited organisation.
Initiatives like the GDPR have raised the bar on compliance and the associated fines for having gaps in governance leading to breaches are significant. At Sagittarius we operate a single source of truth using tools and systems such as Confluence and Jira to provide documentation quickly and accurately and this was complimented by the auditors. 

Nick goes on to say “We are delighted to create even more value for our clients and prioritise the things that matter to them and their customers. This ISO 27001 certification bolsters our class leading NPS score of 85 adding deeper quality to our services. It sets us apart from other agencies when brands are looking for a partner with deeper credentials. We wanted to take the next step and ensure that Information Security became baked into everyday processes and the way we function as a business. We set an ambitious timeline of achieving the ISO 27001 certification and to meet the highest possible standards through independent auditing and we’ve nailed it. We pride ourselves on ensuring the data of our clients, team and partners are handled in the most responsible manner.”

Gigi Robinson, Regional Product Manager – Information Security & Business Continuity, said: "Protecting information is becoming increasingly difficult for organizations. Achieving ISO 27001 demonstrates Sagittarius' commitment and proactive approach in ensuring their information management processes are robust, secure and resilient for the future. We are thrilled to have supported Sagittarius in achieving this certification which demonstrates to customers and suppliers an ability to handle information securely."

Additional Notes
ISO 27001 is an internationally recognized best practice framework for an information security management system (ISMS). Sagittarius has designed a set of adequate and proportionate security controls within the ISMS to help protect our internal and our clients’ information against cyber-attacks. We have used the EU General Data Protection Regulation (GDPR) and the NIS Regulation as part of our framework.  


Naomi Harper
Head of Marketing & Communications
Naomi is the agency's Head of Marketing & Communications with a strong background in Public Relations, events, Marketing and Brand campaigns.

Naomi joined Sagittarius in January 2021 to deliver exceptional external brand experiences, engaging internal communications and to assist with the driving of sales and the developing of relationships with key strategic suppliers.


Naomi Harper

03 Sep 2019 - 5 minute read
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