A fully optimised site offering personalisation drastically improves user experiences for guests.

their challenge

This chain of 19 x luxury hotels already had an exceptional product but their website needed modernisation to allow them to improve the user experience and drive hotel and restaurant bookings across the group of hotels.

our solution

Taking a holistic approach, a personalised Experience Optimisation Digital Strategy was delivered that encompassed every aspect of their business from audience and persona mapping, design and build and CRO improvement projects through to more traditional digital marketing activities such as SEO and PPC.

Together, we worked on specific personalisation projects across the hotel's properties to better understand the visitor's interests and user journeys. Content was optimised across the sites increasing the rate of conversion through to the booking engine.

SOLR search was also implemented to allow revenue-generating pages to be displayed at the top of search results 

During our relationship with RCH, we have successfully upgraded 18 global websites onto the Sitecore platform from version 7 to 8.2 using various integrations to further improve site stability, performance and conversion.

about Red Carnation Hotels.

Red Carnation Hotels (RCH), is a collective of family-owned, 5-star luxury hotels in London, Dorset, Guernsey, Geneva, Florida and South Africa.


Sagittarius have really helped us map out personas, profiles and goals to inform a personalisation strategy that will maximise the opportunity to convert and generate new leads. Sagittarius recently upgraded our sites to Sitecore 8.2. This has opened up a lot of new opportunities and we look forward to developing our customer engagement even further on the Sitecore platform

Richard Lamb, Digital Director - Red Carnation Hotels


Harness personalisation to drive engaging digital experiences and turn browsers into bookers

Speak to one of our digital transformation team today to find out more

Real customer success stories.