Luxury Flooring Manufacturer Karndean: Journey to Business Transformation.


Karndean Designflooring are global leaders in flooring design with operations in the USA, UK, Australia and New Zealand, their ambition drives them to use the latest technology to create digital experiences that give them a competitive advantage globally.

In the past Karndean had suffered from an unstable platform, with regular downtime and outages as a result of utilising an older version of Sitecore. This also meant they were unable to utilise core modules of the Sitecore platform, such as ExM.

Sagittarius were first appointed by Karndean in 2017 to support their investment in the Sitecore platform. Since then our relationship has continued to evolve.

At the start of 2018, we worked with Karndean to understand how as an agency we could better support their technical and marketing requirements, highlighting the benefits of our Business Transformation Team retainer (BTR). By working together with Karndean, we now provide a dedicated team of people who consistently provide a range of digital services, including:

  • Project Management
  • UX Support
  • Design Support
  • Developer Services (Sitecore Certified Server Side & Client Side Developers)
  • Quality Assurance Testers including Automated Testing Services
  • CI CD (Continuous Integration and Delivery to ensure smooth deployments)

After a very successful first 12 months, we are thrilled to confirm that Karndean has signed up for another year with the Sagittarius team where we will be on hand to support major new development projects. Following the levels of success seen with the transformation team, Karndean have also increased levels of PM and QA time to ensure only the highest quality work gets deployed to live sales environments.

Things are looking up for Karndean and by harnessing the development power our BTR has brought, it has allowed them to put their marketers back in the driving seat; making more informed decisions and driving ROI from the Sitecore platform.

Andy Parton, Digital Services Manager at Karndean commented: “Sagittarius has done a great job improving our site stability and tackling long-term issues on our system. We’re now looking forward to working on new development projects to further improve the user experience on our websites.”

Nick Towers, Managing Director at Sagittarius added: "After a fantastic first year with Karndean, the UK's leading luxury flooring brand, we are really excited about the next stage as we further enable them to get more from their Sitecore eCommerce platform; using the latest in techniques in personalisation and digital experience to further enrich and add value to the Karndean customer relationship"

If you would like to learn more about our Business Transformation Retainers please get in touch via, alternatively you can give us a call on 0208 070 7820.

Today award-winning digital experience agency Sagittarius is proud to have been certified to ISO 27001 Information Security Management systems standard by business improvement company, BSI.

Leading brands demand first-class information security from their agency partners and the only real proof of this is achieving the ISO / IEC 27001 Certification. If you’re in sectors such as Financial Services, Healthcare, or even working with Government and Third Sector you’ll know that regulation and compliance are essential throughout your supply chain and that the top priority is guarding information and data.

Nick Towers, Co-Founder and Chief Executive Officer at Sagittarius said “We wanted to ensure that brands can come to us in the knowledge that we take data security, data protection and privacy very seriously. Our mantra is ‘remarkable’ and this applies to not just what we do but how we do it and ISO 27001 is an internationally recognised best practice framework for this. To achieve this in six months’ pay testimony to the hard work and commitment to security and privacy that prevails at Sagittarius and I’m very proud of the whole team who have made it their mission to exceed the high standards needed.”

Sagittarius wanted to meet the very highest standard and so decided to work with BSI whose mission is to ‘share knowledge, innovation and best practice to help people and organizations make excellence a habit’. 
Achieving ISO 27001 certification clearly demonstrates that the Information Security Management System at Sagittarius meets international best practice and demonstrates to our customers and partners that we handle information securely throughout the business. 

The agency accepted that by embracing the implementation process they were actively encouraging their team to delve into internal processes and rather than accepting these as ‘the norm’, firstly making sure they were all documented sufficiently. Then as part of that process, they challenged and questioned each process to pressure test validity and innovate and improve where necessary.  BSI then rigorously audited Sagittarius’ policies, processes, and approach to data security. Through the audit stages, BSI shared opportunities for improvement and have helped refine the Sagittarius InfoSec roadmap. 

Data is the most valuable asset any business can have and to achieve peak performance through a truly connected strategy and digital experience it’s imperative that data and information is shared with the agency partner. Trust plays a pivotal role and assurances of confidentiality can only be achieved through an ISO 27001 accredited organisation.
Initiatives like the GDPR have raised the bar on compliance and the associated fines for having gaps in governance leading to breaches are significant. At Sagittarius we operate a single source of truth using tools and systems such as Confluence and Jira to provide documentation quickly and accurately and this was complimented by the auditors. 

Nick goes on to say “We are delighted to create even more value for our clients and prioritise the things that matter to them and their customers. This ISO 27001 certification bolsters our class leading NPS score of 85 adding deeper quality to our services. It sets us apart from other agencies when brands are looking for a partner with deeper credentials. We wanted to take the next step and ensure that Information Security became baked into everyday processes and the way we function as a business. We set an ambitious timeline of achieving the ISO 27001 certification and to meet the highest possible standards through independent auditing and we’ve nailed it. We pride ourselves on ensuring the data of our clients, team and partners are handled in the most responsible manner.”

Gigi Robinson, Regional Product Manager – Information Security & Business Continuity, said: "Protecting information is becoming increasingly difficult for organizations. Achieving ISO 27001 demonstrates Sagittarius' commitment and proactive approach in ensuring their information management processes are robust, secure and resilient for the future. We are thrilled to have supported Sagittarius in achieving this certification which demonstrates to customers and suppliers an ability to handle information securely."

Additional Notes
ISO 27001 is an internationally recognized best practice framework for an information security management system (ISMS). Sagittarius has designed a set of adequate and proportionate security controls within the ISMS to help protect our internal and our clients’ information against cyber-attacks. We have used the EU General Data Protection Regulation (GDPR) and the NIS Regulation as part of our framework.  


Naomi Harper
Head of Marketing & Communications
Naomi is the agency's Head of Marketing & Communications with a strong background in Public Relations, events, Marketing and Brand campaigns.

Naomi joined Sagittarius in January 2021 to deliver exceptional external brand experiences, engaging internal communications and to assist with the driving of sales and the developing of relationships with key strategic suppliers.


Naomi Harper

24 Jun 2019 - 5 minute read
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