Journey Latin America

A fully responsive Sitecore website redesign improved user experience and led to a huge upswing in audience engagement for luxury travel brand Journey Latin America.

Their challenge

Leading luxury tour operator, Journey Latin America were looking for a responsive new website to keep up with the demands of their modern audience whilst continuing the luxury travel brands offline experience.

Our solution

Using Sitecore, we created a fully responsive update whilst retaining existing integrations and functionality. After a review of the user experience, we established goal-based personalisation and improved online booking tools. We improved the visibility of Calls To Action (CTAs) and created a contextual second header that sticks to the top of the browser and shows prominent CTAs and recently viewed product pages.

Our results

  • 5% reduction in bounce rate
  • 5% growth in Mobile traffic and usage
  • 109% increase in users getting to search results on desktop and 133% increase on mobile
  • 400% increase in users reaching key holiday pages
  • 28% reduction in average page load time – despite the content-rich experience
  • 220% increase in use of wish lists – particularly on mobile

How can we help you?

Immerse audiences in delightful digital experiences to drive engagement and bookings

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