Karndean Designflooring is a global leader in flooring design with operations in the USA, UK, Australia and New Zealand.

Sagittarius were appointed by Karndean in February 2018 to take care of all development, support and BAU elements of Karndean’s websites around the world.


Karndean suffered from an unstable platform, with regular outages causing problems for internal and external users.

They were also utilising an older version of Sitecore which meant they were unable to use core modules, such as EXM.


We discussed with Karndean the support options on offer and they decided to go with our Transformation Team retainer. This allows Karndean to have a dedicated team of people who consistently provide a range of services, including:

  • Project Management
  • UX Support
  • Design Support
  • Developer Services (Sitecore Certified Server Side & Client Side Developers)
  • Quality Assurance Testers including Automated Testing Services
  • CI CD


  • Improved site stability, with an improvement to 98% uptime following just six weeks’ dedicated work.
  • Sitecore upgrade to a newer version, including EXM
  • Additional 24/7 support meaning the website will be up and running regardless of time zone

“Sagittarius have done a great job improving our site stability and tackling long-term issues on our system. We’re now looking forward to working on new development projects to further improve the user experience on our websites.” Andy, Digital Services Manager


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